Troubleshooting

What is this error? "0033"
Error code 0033 is associated with the TV service provider account, and often relates to a billing issue (such as an expired credit card). Please contact yo...
Fri, 23 Oct, 2020 at 12:20 AM
What is this error? "Needs to re-authenticate"
For errors mentioning that you need to "re-authenticate" you can usually resolve the issue by following the steps below.  If You Are Watching ...
Fri, 23 Oct, 2020 at 12:22 AM
When I watch full episodes, the video player displays a blank screen and no video controls. What should I do?
If you are having difficulty accessing the video player, please check if you are using ad-blocking software. If so, please disable it while watching full ep...
Thu, 22 Oct, 2020 at 11:42 PM
Why am I hearing Spanish or another language when I expected English?
Some AMC content is in Spanish originally (for example, parts of Fear The Walking Dead). However, if you are hearing an audio track that was originally Engl...
Fri, 23 Oct, 2020 at 12:36 AM
What is this error? "missing_entitlement"
Summary This error is associated with a recent purchase of AMC Premiere on an Apple device (iPhone, iPad or Apple TV). Most often this just indicates a...
Fri, 23 Oct, 2020 at 1:05 AM
What is this error? "missing_validation"
Summary This error is associated with a recent purchase of AMC Premiere on an Apple device (iPhone, iPad or Apple TV). Most often this just indicates a...
Fri, 23 Oct, 2020 at 1:06 AM
What is this error? "transition_failed"
Summary This error is associated with a recent purchase of AMC Premiere on an Apple device (iPhone, iPad or Apple TV). Most often this just indicates a...
Fri, 23 Oct, 2020 at 1:08 AM
What is this error? "Invalid Adobe Pass Token"
This and similar errors can usually be resolved with a “hard refresh” of your web browser. Please follow the steps below: Have www.amc.com open Find th...
Fri, 23 Oct, 2020 at 1:12 AM
What is this error? "Something didn't work quite right... ELI-9000"
This error traces back to your TV provider. If you get your TV and internet service from the same company, sometimes resetting your modem will resolve this ...
Fri, 23 Oct, 2020 at 1:13 AM
What is this error? "403"
Error code 403 usually indicates a geographic restriction. If you are attempting to access AMC content outside of the US and you see this error, that means ...
Fri, 23 Oct, 2020 at 1:14 AM